Application Support Service
Preparing the Software Application, implementing its functions & operating it are mutually exclusive with the Application Support. Amdhan provides services of Application support for: SAP Application Support, Software Application Support, ERP Application Support & Application Support Development. The Application support team comprises of IT infrastructure experts, developers, Architects & Management professionals. Levels are defined for each state of work to be performed in Software application support. Application support is a constant happening activity in an IT atmosphere where help desk people, Technical support, Desktop support & system administrators, system engineers & Network engineers work in collaboration. We practice a specific Application Process cycle that has different set of Levels designed according to the Support for Application required. First Line support is the ITIL Service Operation – which is involved in the resolution of incidents. Second Line support is involved in the resolution of incidents & investigation of problems. Third Line support – ITIL Service Management goes in deep of the technology related issues finds the bugs, errors & finally provides the solution.
Some highlighting features of the Application support team are:
- We have built Comprehensive support models as per client’s requirements.
- Our dedicated support has delivered proven results to the clients
- We go deep into business requirements & KPIs before responding to issues.
- Client’s products specific knowledge base is what makes our task easier.
- Our proactive automation strategies prevent disruptive incident reduction & sudden downtime.
- Business workflow performance, process cycle times, application support operations are improved by applying business monitoring & proactive automation strategies.
- Support team of Amdhan delivers all time support for providing solutions at any given time.
- Our systematic monitoring, collaborative approach & deep matter analysis reduces operation failures & eliminates inefficiency.
Our team of Application support Engineers are responsible for database management & other technical support including more emphasis on programming end of the application. Our infrastructure & server teams keep very specific focus depending upon needs of business. For Application Support Team, the most important asset is the Technical skills along with Soft skills that act as cherry on the top, in order to communicate the real time issues raised from the Client or Customer’s side.
Key Features of the Software Application Support team are:
- Identify & Evaluate Technology solutions
- Problem solving & troubleshoot
- Identify potential issues
- Performance knowledge of SQL databases & basic network configuration
- Working knowledge of IT, Hardware & Software
- Ability to learn & master employer specific software
- Complete Problem Solving, Written & Verbal Communication skills
Our Software Application Support team has the ability to diagnose & address application issues.
Help for SAP Support Applications:
- SAP one support launchpad – Launchpad overview & user profile, Launchpad Tile overview options brings integrity in the system & helps the user to access any section.
- Knowledge management: My SAP – notes & KBAs – where complete documentation about the software is given & helps the user real time. Announcements of Legal changes, SAP legal change notes, SAP security notes & SAP hot news. Side effects notes reporting & Cloud availability center provided.
- Incident Management: Reporting & working with incidents. Incident Management for VAR partners. Customer Remote Lason Depot.
- Users & Authorizations: About user details, Authorization & Administrator Concept. User data administration.
- Remote Support: – Remote Service connection gives the freedom to get help from any part on this land, irrespective of any specific locations.
- Systems & Installations: Installation Management, System data administration, data cleansing, Merge Analytics systems, Analytics System data maintenance.
- Keys: License key help, License keys FAQs & help. SAP – Software change Registration (SSCR).
- Software Downloads: Software download center including FAQs. Glossary of terms & important notes & (Knowledge Based Authentication) KBAs.
- My Support – Products – tools – Maintenance – Offerings – Application Lifecycle Management
ERP Application Support & Services
- Issue Analysis & resolution
- Sustaining Engineering
- Application system administration
- Maintenance & consulting services
Process & Methodologies for maintain entire management
- It included development, implementation, integration, testing, maintenance & support (Functional & Technical) & help through desk services.
- Application monitoring – with back up & recovery of application & interfaces
- Global 24 * 7 support
- Continuous Improvement
Application development services include:
- Application gap analysis & decision facilitation
- End to end application development
- Application platform migration
- Application modernization
- Application support & managed services
- Robust development processes, methodologies, extensive knowledge of progress frameworks (UAA & OERA).
- Bug fixing. Technical support to end user.
- Version migration
Amdhan’s core believes are to give best Industry outputs in terms of Quality & Efficiency. Thus, we are responsible in managing the internal & external vendor teams supporting the ERP system, business processes & work as primary contact between business & support staff. Highly visible customer focused role. Senior Manager of the SAP /ERP Application Support team manages the team of professionals providing technical & functional support to business users. We drive strategy, operational efficiency, team development & maximizing implemented ERP & bold on application. Responsiveness to issues 24*7 working both internal & 3rd party resources has boosted our confidence. Support team takes follow up with unsatisfied customers to ensure issues are resolved. Experts in business processes, process manufacturing, procure to pay, plan to make, order to cash. Experienced & solid knowledge of underlying architecture of Oracle EBS, supply chain (OM, Inventory, BOM, PO) we follow Change Control Methodology. Technological exposure to : COINS OA/Ti/ Character, Citrix Xen App, SharePoint, RED HAT/Cent OS, Linux, Windows, Microsoft Office 365, Windows & linux system administration, Crystal reports. We ensure integrity & security of information & access Support Company reporting. So leverage the change & relax by relying on Amdhan SAP & ERP Application support services.