{"id":11358,"date":"2020-12-01T11:59:52","date_gmt":"2020-12-01T11:59:52","guid":{"rendered":"https:\/\/amdhan.co.uk\/?page_id=11358"},"modified":"2023-01-30T18:21:40","modified_gmt":"2023-01-30T18:21:40","slug":"application-support-service","status":"publish","type":"page","link":"https:\/\/amdhan.co.uk\/index.php\/application-support-service\/","title":{"rendered":"Application Support Service"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1519190934231{margin-bottom: 0px !important;padding-top: 95px !important;padding-bottom: 30px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1519186321476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/4&#8243;][vc_row_inner css=&#8221;.vc_custom_1581691210276{margin-top: 30px !important;margin-right: 0px !important;margin-bottom: 30px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 26px !important;padding-right: 18px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e6e6e6 !important;border-left-style: solid !important;border-right-color: #e6e6e6 !important;border-right-style: solid !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;border-bottom-color: #e6e6e6 !important;border-bottom-style: solid !important;}&#8221; 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el_id=&#8221;nobordermenu&#8221;][vc_column_inner css=&#8221;.vc_custom_1508407872713{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Need Help?&#8221; font_container=&#8221;tag:h2|font_size:25px|text_align:left|line_height:23px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1522748294013{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Contact Us&#8221; font_container=&#8221;tag:p|font_size:12px|text_align:left|color:%23505050|line_height:20px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1583573462350{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;sales@amdhan.co.uk<br \/>\n(+44) 7851 438 810&#8243; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:%23696969|line_height:25px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1674895033381{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column css_animation=&#8221;none&#8221; width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1519186346490{margin-left: 0px !important;padding-left: 42px !important;}&#8221;][vc_custom_heading text=&#8221;Application Support Service&#8221; font_container=&#8221;tag:h2|font_size:36px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1581431547699{padding-top: 10px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1675101453313{margin-top: 15px !important;margin-bottom: 36px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image {\"align\":\"wide\",\"id\":11223,\"sizeSlug\":\"large\"} --><!-- \/wp:image --><!-- wp:paragraph --><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-11369 aligncenter\" src=\"https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-300x169.jpg\" alt=\"Application Support Service\" width=\"823\" height=\"463\" srcset=\"https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-300x169.jpg 300w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-1024x576.jpg 1024w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-768x432.jpg 768w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-1536x864.jpg 1536w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd-600x338.jpg 600w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/Application-Support-Servicesasdd.jpg 1920w\" sizes=\"auto, (max-width: 823px) 100vw, 823px\" \/>Preparing the Software Application, implementing its functions &amp; operating it are mutually exclusive with the Application Support. Amdhan provides services of Application support for: SAP Application Support, Software Application Support, ERP Application Support &amp; Application Support Development. The Application support team comprises of IT infrastructure experts, developers, Architects &amp; Management professionals. Levels are defined for each state of work to be performed in Software application support. Application support is a constant happening activity in an IT atmosphere where help desk people, Technical support, Desktop support &amp; system administrators, system engineers &amp; Network engineers work in collaboration. We practice a specific Application Process cycle that has different set of Levels designed according to the Support for Application required. First Line support is the ITIL Service Operation \u2013 which is involved in the resolution of incidents. Second Line support is involved in the resolution of incidents &amp; investigation of problems. Third Line support \u2013 ITIL Service Management goes in deep of the technology related issues finds the bugs, errors &amp; finally provides the solution.<br \/>\n<strong>Some highlighting features of the Application support team are:<\/strong><\/p>\n<ul>\n<li>We have built Comprehensive support models as per client\u2019s requirements.<\/li>\n<li>Our dedicated support has delivered proven results to the clients<\/li>\n<li>We go deep into business requirements &amp; KPIs before responding to issues.<\/li>\n<li>Client\u2019s products specific knowledge base is what makes our task easier.<\/li>\n<li>Our proactive automation strategies prevent disruptive incident reduction &amp; sudden downtime.<\/li>\n<li>Business workflow performance, process cycle times, application support operations are improved by applying business monitoring &amp; proactive automation strategies.<\/li>\n<li>Support team of Amdhan delivers all time support for providing solutions at any given time.<\/li>\n<li>Our systematic monitoring, collaborative approach &amp; deep matter analysis reduces operation failures &amp; eliminates inefficiency.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-11364 alignright\" src=\"https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/w-300x197.jpg\" alt=\"Application Support Services\" width=\"334\" height=\"219\" srcset=\"https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/w-300x197.jpg 300w, https:\/\/amdhan.co.uk\/wp-content\/uploads\/2020\/12\/w.jpg 447w\" sizes=\"auto, (max-width: 334px) 100vw, 334px\" \/>Our team of Application support Engineers are responsible for database management &amp; other technical support including more emphasis on programming end of the application. Our infrastructure &amp; server teams keep very specific focus depending upon needs of business. For Application Support Team, the most important asset is the Technical skills along with Soft skills that act as cherry on the top, in order to communicate the real time issues raised from the Client or Customer\u2019s side.<br \/>\n<strong>Key Features of the Software Application Support team are:<\/strong><\/p>\n<ul>\n<li>Identify &amp; Evaluate Technology solutions<\/li>\n<li>\u00a0Problem solving &amp; troubleshoot<\/li>\n<li>\u00a0Identify potential issues<\/li>\n<li>\u00a0Performance knowledge of SQL databases &amp; basic network configuration<\/li>\n<li>\u00a0Working knowledge of IT, Hardware &amp; Software<\/li>\n<li>\u00a0Ability to learn &amp; master employer specific software<\/li>\n<li>Complete Problem Solving, Written &amp; Verbal Communication skillsOur Software Application Support team has the ability to diagnose &amp; address application issues.<br \/>\n<strong>Help for SAP Support Applications: <u><br \/>\n<\/u><\/strong><\/li>\n<li>\u00a0SAP one support launchpad \u2013 Launchpad overview &amp; user profile, \u00a0Launchpad Tile overview options brings integrity in the system &amp; helps the user to access any section.<\/li>\n<li>Knowledge management: My SAP \u2013 notes &amp; KBAs \u2013 where complete documentation about the software is given &amp; helps the user real time. Announcements of Legal changes, SAP legal change notes, SAP security notes &amp; SAP hot news. Side effects notes reporting &amp; Cloud availability center provided.<\/li>\n<li>Incident Management: Reporting &amp; working with incidents. Incident Management for VAR partners. Customer Remote Lason Depot.<\/li>\n<li>Users &amp; Authorizations: About user details, Authorization &amp; Administrator Concept. User data administration.<\/li>\n<li>Remote Support: \u00a0\u00a0\u2013 Remote Service connection gives the freedom to get help from any part on this land, irrespective of any specific locations.<\/li>\n<li>Systems &amp; Installations: Installation Management, System data administration, data cleansing, Merge Analytics systems, Analytics System data maintenance.<\/li>\n<li>Keys: License key help, License keys FAQs &amp; help. SAP \u2013 Software change Registration (SSCR).<\/li>\n<li>Software Downloads: Software download center including FAQs. Glossary of terms &amp; important notes &amp; (Knowledge Based Authentication) KBAs.<\/li>\n<li>My Support \u2013 Products \u2013 tools \u2013 Maintenance \u2013 Offerings \u2013 Application Lifecycle Management<strong>ERP Application Support &amp; Services<\/strong><\/li>\n<li>Issue Analysis &amp; resolution<\/li>\n<li>Sustaining Engineering<\/li>\n<li>Application system administration<\/li>\n<li>Maintenance &amp; consulting services<strong>Process &amp; Methodologies for maintaining entire management<\/strong><\/li>\n<li>It included development, implementation, integration, testing, maintenance &amp; support (Functional &amp; Technical) &amp; help through desk services.<\/li>\n<li>Application monitoring \u2013 with back up &amp; recovery of application &amp; interfaces<\/li>\n<li>Global 24 * 7 support<\/li>\n<li>Continuous Improvement<strong>Application development services include:<\/strong><\/li>\n<\/ul>\n<ul>\n<li>Application gap analysis &amp; decision facilitation<\/li>\n<\/ul>\n<ul>\n<li>End to end application development<\/li>\n<\/ul>\n<ul>\n<li>Application platform migration<\/li>\n<\/ul>\n<ul>\n<li>Application modernization<\/li>\n<\/ul>\n<ul>\n<li>Application support &amp; managed services<\/li>\n<li>Robust development processes, methodologies, extensive knowledge of progress frameworks (UAA &amp; OERA).<\/li>\n<li>Bug fixing. Technical support to end user.<\/li>\n<li>Version migrationAmdhan\u2019s core believes are to give best Industry outputs in terms of Quality &amp; Efficiency. Thus, we are responsible in managing the internal &amp; external vendor teams supporting the ERP system, business processes &amp; work as primary contact between business &amp; support staff. Highly visible customer focused role. Senior Manager of the SAP \/ERP Application Support team manages the team of professionals providing technical &amp; functional support to business users. We drive strategy, operational efficiency, team development &amp; maximizing implemented ERP &amp; bold on application. Responsiveness to issues 24*7 working both internal &amp; 3<sup>rd<\/sup> party resources has boosted our confidence. Support team takes follow up with unsatisfied customers to ensure issues are resolved. Experts in business processes, process manufacturing, procure to pay, plan to make, order to cash. Experienced &amp; solid knowledge of underlying architecture of Oracle EBS, supply chain (OM, Inventory, BOM, PO) we follow Change Control Methodology. Technological exposure to : COINS OA\/Ti\/ Character, Citrix Xen App, SharePoint, RED HAT\/Cent OS, Linux, Windows, Microsoft Office 365, Windows &amp; linux system administration, Crystal reports. We ensure integrity &amp; security of information &amp; access Support Company reporting. So leverage the change &amp; relax by relying on Amdhan SAP &amp; ERP Application support services.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1581683192969{margin-top: 18px !important;margin-bottom: 0px !important;border-bottom-width: 1px !important;padding-top: 0px !important;padding-bottom: 15px !important;border-bottom-color: #eeeeee !important;border-bottom-style: none !important;}&#8221;]<\/li>\n<\/ul>\n<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]<br \/>\n<!--EndFragment-->[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/HH7WkcJPJsE&#8221;][\/vc_column][\/vc_row][vc_row_inner css=&#8221;.vc_custom_1581683219173{margin-top: 10px !important;margin-bottom: 0px !important;}&#8221;][vc_column_inner][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_section][vc_row][vc_column][vc_column_text]<!--EndFragment-->[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1519190934231{margin-bottom: 0px !important;padding-top: 95px !important;padding-bottom: 30px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1519186321476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;1\/4&#8243;][vc_row_inner css=&#8221;.vc_custom_1581691210276{margin-top: 30px !important;margin-right: 0px !important;margin-bottom: 30px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 26px !important;padding-right: 18px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e6e6e6 !important;border-left-style: solid !important;border-right-color: #e6e6e6 !important;border-right-style:&hellip;<\/p>\n","protected":false},"author":3,"featured_media":11373,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11358","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/11358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=11358"}],"version-history":[{"count":21,"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/11358\/revisions"}],"predecessor-version":[{"id":12399,"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/11358\/revisions\/12399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/media\/11373"}],"wp:attachment":[{"href":"https:\/\/amdhan.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=11358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}